Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register, book, or interact with our platform, we may collect:

• Full name, date of birth, and gender
• Email address and phone number
• Billing and shipping address
• Government-issued ID (for hotel check-in verification)
• Payment information (credit/debit card details, UPI ID — processed securely via Razorpay)
• Login credentials and account preferences

1.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and approximate geolocation
• Pages visited, time spent, search queries, and click behaviour
• App usage data, crash reports, and performance metrics
• Cookies and tracking technologies (see Section 6)

1.3 Information from Third Parties

• Social media profiles (if you log in via social accounts)
• Payment verification data from our payment gateway partners
• Hotel and partner feedback about your stay

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and confirming hotel bookings
• Sending booking confirmations, reminders, invoices, and vouchers via email, SMS, or WhatsApp
• Providing customer support and resolving disputes
• Personalizing your experience with recommendations and offers
• Processing payments and refunds
• Sending promotional offers, newsletters, and loyalty updates (with your consent)
• Improving platform performance, features, and security
• Detecting and preventing fraud, unauthorized transactions, and abuse
• Complying with legal obligations and regulatory requirements

3. Information Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Hotel Partners: Name, contact details, and booking information necessary to fulfil your reservation
• Payment Processors: Razorpay and banking partners to process transactions securely
• Service Providers: Email/SMS delivery, analytics, cloud hosting, and customer support tools
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for all data in transit
• PCI-DSS compliant payment processing (via Razorpay)
• Encrypted data storage with restricted access controls
• Regular security audits and vulnerability assessments
• Two-factor authentication for administrative access

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for:

• Active accounts: As long as your account is active
• Booking records: 7 years (as per Indian tax and legal requirements)
• Payment records: As required by RBI and payment regulations
• Marketing preferences: Until you unsubscribe
• Deleted accounts: Data anonymized within 90 days of deletion request

6. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Essential cookies: Session management, authentication, and security
• Analytics cookies: Microsoft Clarity, Firebase Analytics — to understand usage patterns
• Marketing cookies: AppsFlyer — for campaign attribution and optimization
• Functional cookies: Remember preferences, language, and currency settings

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Opt out of marketing communications at any time
• Restrict Processing: Limit how we use your data in certain circumstances

To exercise any of these rights, contact us at admin@myholidaytrip.in

8. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us immediately for deletion.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our platform. Your continued use of the platform after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related queries, data requests, or complaints: